What makes you stand out in the crowd? Is it about learning a new approach? Brushing up on best practices? Achieving another credential?
In the helping professions, we share similarities in our formal training with some variation, of course. We learn about relevant theories, best practices in our particular field, various techniques and strategies.
When we work for particular organizations and systems, we are governed by a mandate and a set of guiding values.
Specific programs and services within these organizations normally have a central purpose for a particular group of people who access them.
There are policies, procedures and protocols – all in place to make our job easier and to give a sense of continuity and uniformity.
Why Your Service Signature is Important
Let’s not forget about your unique way of making your contribution; your personal approach.
Learning about the foundational theoretical underpinnings and specific methods involved in any helping profession is an obviously crucial element of your future success.
Some of it is really concrete. I think of nurses who are trained in various health procedures that have specific steps and in many situations, a scientific process. There is a right way and a wrong way to draw blood. And yet, at the same time, there are other softer skills that go along with that type of interaction – drawing blood – that provides an opportunity to show your service signature.
There is an opportunity for engagement and presence that might help the person on the other end of the needle feel more comfortable. And at the same time, it might offer a sense of lightness for the nurse in that moment of connection. It is in these moments that we get glimpses of joy and fulfillment.
Navigating The Grey Area
In addition to these more “technical” skills, the helping professions are mired in a great deal of abstract concepts that require some time for digestion and integration on the part of the learner.
When we talk about things like “self-determination” and “empowerment,” we are delving into a more grey area in that there are countless ways in which these ideas can be understood – and even more ways in which they might be expressed in service to others.
Donald Schon referred to these as “soft skills” – soft maybe…not less important or valuable. And not always easy to fully integrate into practice.
At the end of the day, there is a process involved in taking theoretical approaches and best practices from our heads to our hearts to eventually demonstrate it through our actions. These approaches and practices inform our personal service signature – they are a part of it – but, ultimately, it is you as the person who expresses it in your own unique way with the people you serve.
And it is the embodiment of that in your work that will create the space for connection with others.
It’s About How You Do What You Do
Focus on how you do what you do. What frame of reference do you come from in your work? What matters the most to you when you interact with someone? How do you wish to feel as you begin your day, go through it, and end it?
Your personal service signature will develop and evolve over the course of your career so checking in with yourself for upgrades. And don’t be surprised if you completely change your mind about certain things along the way!
Your service signature is most legible and accessible to others when it is most natural to you. And this takes time and energy. It takes conscious awareness. You will know you have reached clarity when you can say it, feel it, and be it. So pay attention to that – it can be a really wonderful moment!
Let’s get started! I would love to hear about your process!
Start with identifying the foundational elements that inform your service signature – theories, practices, approaches, beliefs, and philosophies.
How do you describe your Service Signature?